Response to Conflict

Lesson 1:  Introduction

In this introductory section, you will learn why most people are challenged with conflict and how you can turn conflict into a distinct advantage. Conflict doesn't have to be a negative problem.

Lesson 1:  Introduction to Conflict

In this session, we hope to change your paradigm of thought about conflict. We want you to see how it can work for you, rather than against you. 

For Customers Only Take the Response to Conflict Assessment

It’s time to begin the discovery journey. You must take your assessment to complete this course.

For Customers Only The Conflict Continuum

This session helps you identify where you are emotionally during different states of conflict. It further identifies how you can prevent snap reactions and get the best out of the conflict process. 

For Customers Only Why Does Conflict Happen?

The diversity of personalities is both a blessing and a curse. In this session, we are going to help you understand how diversity can work for you with the right tools. 

For Customers Only Behaviors

Every individual is different and carries a unique personality that can cause them to be either great or challenged with conflict. We will help you identify how your unique genetic code can be used to help you make conflict a friend rather than a challenge. 

For Customers Only Behaviors and Conflict

This session will review and summarize how your natural genetic code impacts how you deal with conflict. It will also give you direction on how to face conflict based on your personality. 

For Customers Only Mindsets

Our family, environment, and friends have a huge impact on what each of us believes is culturally appropriate. This session helps you see how your priorities will impact the way that you and others approach dealing with conflict. 

For Customers Only Mindsets and Conflict

This session summarizes how your cultural mindsets impact your approach to conflict and why you might struggle under certain circumstances.

For Customers Only What Do We Fight Over

Each person has a different approach to conflict. This session will help you understand how perceptions can have a huge impact on how we see and approach issues and individuals.

For Customers Only The Value of Conflict

Conflict will bring multiple advantages to you and/or your organization if you understand where the value exists. In this session, we will help you see what to look for and how to use it to help you increase.

For Customers Only The Vital Importance of Conflict

Progress and often success is not possible without conflict at times. In this session, we want you to see how to use conflict to help you achieve your goals and direction to your advantage.

For Customers Only Our Patterns and Response to Conflict

In this session, we will provide you with the insight to identify patterns and types of responses you will be confronted with during conflict. We also want you to see how to approach each type and turn it into an advantage. 

For Customers Only Conflict De-escalation

In this session, we will illustrate how you can achieve a positive response from differences of opinion by bringing calm to conflict. De-escalation is the key to getting the most out of conflict and having each party feel good about the results. 

For Customers Only De-escalating Yourself

This session helps you understand how to de-escalate your emotions while dealing with conflict.

For Customers Only De-escalating Different Styles

Each person's response to conflict requires a different approach to resolution. In this session, we will help you identify how to approach each style and use that approach to your advantage.

For Customers Only Becoming A Collaborative Partner

Becoming collaborative is not always easy with different personalities and demands. In this session, we will identify how you can approach conflict collaboratively and come out a winner on most occasions. 

For Customers Only Choosing A Style Situationally

When you face different types of conflict you need to know which style is appropriate for the situation. In this lesson, we will illustrate how to choose the right style at the right time.

For Customers Only Case Study 1

Case Study 1 provides a real-world example of one approach to dealing with Conflict.

For Customers Only Case Study 2

Case Study 2 provides an example of a second approach for dealing with conflict.

For Customers Only Case Study 3

Case Study 3 provides a real-life example of the third type of response to conflict.

For Customers Only Case Study 4

In Case Study 4, we will provide you with an additional approach to conflict.

For Customers Only Case Study 5

Case Study 5 provides a real-life example of the 5th approach to dealing with conflict.

For Customers Only Benefits of Being a Collaborative Partner

This session will provide you with the reasons and approaches to becoming collaborative during the conflict process and WHY it is the best place to start.

For Customers Only Exercise 1

This exercise helps you apply key aspects of becoming a collaborative partner.

For Customers Only Exercise 2

This exercise will give you another glimpse at how to collaborate to find answers rather than deal with emotional responses.

For Customers Only Personal Development Plan Introduction

Now it's time to put what you have learned into action. In this session, we will acquaint you with the necessity of putting what you learned into action. 

For Customers Only Personal Development Plan

In this session, we will provide you with an approach that will make you 40 times more likely to remember and implement what you have learned. The SMART process will help you deal with conflict, regardless of the style, you must deal with. 

For Customers Only Conclusion

In this session, we wrap up the reasoning and processes behind how to make conflict a positive resource rather than a negative one.