Response to Conflict

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About Response to Conflict

Conflict alone is negative. This course is about turning something negative into something positive that can propel you and your team members to excellence.



Welcome to The Response to Conflict Course! I'm so happy to have you here.

In this introductory section, you will learn why most people are challenged with conflict and how you can turn conflict into a distinct advantage. Conflict doesn't have to be a negative problem.

Section 1: Discovering the Reason Behind Conflict


In this section, you will learn the foundational principles of conflict progression, why it occurs and appears differently in each individual, as well as how to adapt to the vast majority of circumstances.

In this session, we hope to change your paradigm of thought about conflict. We want you to see how it can work for you, rather than against you. 

Take the Response to Conflict Assessment

It’s time to begin the discovery journey. You must take your assessment to complete this course.

The Conflict Continuum

This session helps you identify where you are emotionally during different states of conflict. It further identifies how you can prevent snap reactions and get the best out of the conflict process. 

Why Does Conflict Happen?

The diversity of personalities is both a blessing and a curse. In this session, we are going to help you understand how diversity can work for you with the right tools. 


Every individual is different and carries a unique personality that can cause them to be either great or challenged with conflict. We will help you identify how your unique genetic code can be used to help you make conflict a friend rather than a challenge. 

Behaviors and Conflict

This session will review and summarize how your natural genetic code impacts how you deal with conflict. It will also give you direction on how to face conflict based on your personality. 


Our family, environment, and friends have a huge impact on what each of us believes is culturally appropriate. This session helps you see how your priorities will impact the way that you and others approach dealing with conflict. 

Mindsets and Conflict

This session summarizes how your cultural mindsets impact your approach to conflict and why you might struggle under certain circumstances.

What Do We Fight Over

Each person has a different approach to conflict. This session will help you understand how perceptions can have a huge impact on how we see and approach issues and individuals.

Section 2: Identifying the Benefits and Opportunities that Conflict Offers


If you enter a conflictual situation and avoid it, you have lost an opportunity to better both your and your team member’s state of affairs. By embracing conflict, you will be able to maximize the resources and potential of everyone concerned.

The Value of Conflict

Conflict will bring multiple advantages to you and/or your organization if you understand where the value exists. In this session, we will help you see what to look for and how to use it to help you increase.

The Vital Importance of Conflict

Progress and often success is not possible without conflict at times. In this session, we want you to see how to use conflict to help you achieve your goals and direction to your advantage.

Our Patterns and Response to Conflict

In this session, we will provide you with the insight to identify patterns and types of responses you will be confronted with during conflict. We also want you to see how to approach each type and turn it into an advantage. 

Section 3a: How to Take the "Edge" off of Conflict


Did you know that there are very simple steps to de-escalating conflict? In this section, we will provide you with multiple options for stress reduction and a pathway to maximizing the diversity of the ideas and options available to you and your team.

Conflict De-escalation

In this session, we will illustrate how you can achieve a positive response from differences of opinion by bringing calm to conflict. De-escalation is the key to getting the most out of conflict and having each party feel good about the results. 

De-escalating Yourself

This session helps you understand how to de-escalate your emotions while dealing with conflict.

De-escalating Different Styles

Each person's response to conflict requires a different approach to resolution. In this session, we will help you identify how to approach each style and use that approach to your advantage.

Section 3b: How to Turn Conflict into Success with Case Study Examples


In this section, you will learn how to use a standard or situational approach—based on those involved in the conflict, to succeed in almost every situation. Later, you will be provided with three different office place scenarios that will illustrate the 5 different approaches to dealing with conflict as well as how to handle each situation based on the individuals and circumstances. You will be surprised at how easy the approaches and outcomes can be if you just focus!

Becoming A Collaborative Partner

Becoming collaborative is not always easy with different personalities and demands. In this session, we will identify how you can approach conflict collaboratively and come out a winner on most occasions. 

Choosing A Style Situationally

When you face different types of conflict you need to know which style is appropriate for the situation. In this lesson, we will illustrate how to choose the right style at the right time.

Case Study 1

Case Study 1 provides a real-world example of one approach to dealing with Conflict.

Case Study 2

Case Study 2 provides an example of a second approach for dealing with conflict.

Case Study 3

Case Study 3 provides a real-life example of the third type of response to conflict.

Case Study 4

In Case Study 4, we will provide you with an additional approach to conflict.

Case Study 5

Case Study 5 provides a real-life example of the 5th approach to dealing with conflict.

Section 3c: The Most Effective Approach and Development Plan-Building to Produce Win-Win Scenarios


In this final section, you will learn what approach is most effective in 80% of conflictual situations. After, you will be provided with two different exercises to help you apply these principles as well as a guide to building a personal development plan. The goal is to feel confident, prepared, and set up to come out on top!

Benefits of Being a Collaborative Partner

This session will provide you with the reasons and approaches to becoming collaborative during the conflict process and WHY it is the best place to start.

Exercise 1

This exercise helps you apply key aspects of becoming a collaborative partner.

Exercise 2

This exercise will give you another glimpse at how to collaborate to find answers rather than deal with emotional responses.

Personal Development Plan Introduction

Now it's time to put what you have learned into action. In this session, we will acquaint you with the necessity of putting what you learned into action. 

Personal Development Plan

In this session, we will provide you with an approach that will make you 40 times more likely to remember and implement what you have learned. The SMART process will help you deal with conflict, regardless of the style, you must deal with. 

Conclusion: You've got this!


You will receive a summary and direction to help you navigate conflict whether in a personal or professional environment. Just remember that conflict is an opportunity for growth and understanding, if navigated properly it can provide such a benefit to relationships and situations of all types. 


In this session, we wrap up the reasoning and processes behind how to make conflict a positive resource rather than a negative one. 

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