In this series, LifeThrive shares some quick tips and case studies to help you in your business. In the second video in the Quick Solutions for Your Business Video Series, we look at another “Conflict” situation. Chuck helps a company and a salesperson come to a mutually beneficial agreement.
Be sure to take advantage of our offer for a free Response to Conflict Assessment. You can access that by clicking here: https://www.lifethrive.com/response-to-conflict-assessment/ and use Code: ConflictFree (valid through August 31, 2021).
TRANSCRIPT
John Gershay
Welcome! Today, we’re going to share a second example of conflict within a client’s organization so you can gain from their experience. When they couldn’t solve the problem, they called us. Here’s the scenario. This company’s best salesperson, Claire, is truly phenomenal, earning $200,000 more for the company per year than the next best sales team member. She just acquired an outside offer but told the manager that she really wanted to stay with the company if she received a 20% raise. When the manager told her that he couldn’t authorize that high-up, immediate raise, she stood up and stormed out of the room, mumbling, “You’ve got to be kidding me!” Chuck, what did you do in that situation?
Dr. Chuck Coker
John, when the manager called me, I told him to schedule an appointment with her for the first thing in the morning. We knew that Claire had a collaborative mentality. So we connected on Zoom that afternoon with the CEO and finance to determine what we could come up with. When Claire arrived the next morning, we initiated the meeting with praise for her hard work and that we valued her as a team member. We told her that we would raise her salary the requested 20% over the next 90 days. Additionally, we threw in a long weekend trip that was donated by one of our suppliers and granted her two extra days off. She agreed to the collaborative solution, and all was well. Knowing Claire’s styles allowed us to find a collaborative solution. You, too, can learn your style at no cost at the address listed in this video. We hope you’ll take advantage of our research and see how conflict can be a benefit to helping you address the challenges you face both personally and professionally.
